Use MX12 without guessing where to click.
This guide is only for clients. It explains how to sign in, keep your account safe, create support requests, use chat, track progress, and manage billing from your dashboard.
Four steps are enough for the first session.
Use the email connected to your MX12 account. If you are new, create an account and confirm your email before opening the dashboard.
Make sure your name, contact email, active services, requests, and balance look correct.
Describe what you need, add links or screenshots, choose the best category, and submit the ticket.
Open the request or chat later to read updates, answer questions, and confirm when the issue is solved.
Use one client account for chat, tickets, billing, and updates.
Register
Create your account with a real email address. Use a password that is unique to MX12.
Log in
Enter your email and password. If extra verification is enabled, enter the current code from your authenticator app.
Recover access
If you cannot log in, use password recovery or contact support from the same email used for the account.
Your dashboard is the main place for work with MX12.
Open current tickets, see status, read answers, and add new details.
Continue conversations and check whether AI or a support specialist is handling the thread.
View balance, payments, packages, and invoices connected to your account.
Review contact details and security settings so the account stays reachable and protected.
Create a ticket when you need a clear answer or tracked work.
Write a useful title
Use a short title that names the exact problem or request.
Add context
Include links, screenshots, account email, device, browser, time, and what you already tried.
Send and watch status
After submitting, track the status from the dashboard and answer follow-up questions inside the ticket.
| Status | What it means for you |
|---|---|
| Open | Your request is created and waiting for review. |
| In progress | The team is working on it or waiting for a needed detail. |
| Waiting | MX12 needs your answer before the request can move forward. |
| Done | The request is completed. Reopen or create a new ticket if something else is needed. |
Use chat for quick questions and simple support.
Short messages with one topic get better answers than long mixed requests.
Add the page, order, email, screenshot, or error text that explains the situation.
If the answer is not enough, ask for the conversation to be reviewed by a support specialist.
Keep payment and balance details easy to verify.
Balance
Shows available funds or credits connected to your account.
Payments
Shows recent top-ups, package purchases, and payment status.
Invoices
Use invoices or receipts when you need accounting confirmation.
Refresh the page. If it still does not appear, create a ticket with amount, date, payment email, and receipt.
Do not create multiple duplicate tickets. Send one request with screenshots and the exact line you want checked.
Protect your client account before you need urgent help.
Go to your account settings and find the authenticator setup area.
Add MX12 to Google Authenticator or another compatible 2FA app.
Enter the current 6-digit code. After that, future logins may ask for this code.
Fast fixes for common client issues.
- I cannot log in
- Check password, email spelling, authenticator code, and whether the email inbox has a verification message.
- Chat is not answering
- Refresh the page, start a new chat, or create a ticket if the issue needs follow-up.
- Ticket has no reply yet
- Open the ticket and check status. If MX12 is waiting for details, add the missing information in the same request.
- Mobile layout looks wrong
- Refresh once, rotate back to portrait mode, and send a screenshot with device model if the issue remains.
Client questions answered quickly.
Should I use chat or a ticket?
Use chat for quick questions. Use a ticket when the request needs tracking, files, billing review, or a later follow-up.
Can I add more information after submitting a ticket?
Yes. Open the same ticket and add the new message, screenshot, link, or receipt.
What information helps support move faster?
Your account email, exact problem, expected result, actual result, screenshots, links, and the time the issue happened.
Do I need internal team documentation?
No. This page is intentionally focused on the client experience only.
When in doubt, send one clear request.
Support request
Best for account, payment, technical, and service questions that need tracking.
Website chat
Best for quick questions and simple guidance while you are browsing the site.